Refund policy

1. Order Cancellation

• Before shipment: Orders can be canceled for a full refund.

• After shipment: Cancellation is not guaranteed. Customers may refuse delivery or request a return after receiving the product.

 

2. 30-Day Return Policy

You may request a return within 30 days of receiving the product.

(1) Returns for Quality Issues

If the product has a confirmed defect:

• Replacement or full refund is available

• Return shipping costs will be covered by us

(2) Returns for Non-Quality Reasons

If the return is not due to a product defect:

• Customer is responsible for return shipping costs

• A restocking fee may apply depending on the condition of the returned item.

 

3. Return Conditions

To be eligible for a return:

• The product must be free from major damage or misuse

• All accessories must be included

• The product should be returned in its original packaging whenever possible.  Returns without original packaging may be subject to deductions.

We reserve the right to refuse returns or apply deductions if the above conditions are not met.

 

4. Return Process

To initiate a return, please contact our customer support and provide:

• Order number or proof of purchase  

• Product serial number (SN)  

• A brief description of the issue  

Our support team will guide you through the return process.

 

5. Refunds

• Refunds will be processed within 7–14 business days after the returned product is received and inspected.

• Refunds will be issued to the original payment method

 

6. Exchanges

• Replacement units will be shipped after the returned product is received and verified. We may, at our discretion, offer an advanced replacement for confirmed defects in certain cases.

• Processing time is typically within 5 business days

 

7. Important Notes

• Returns without prior approval may not be accepted  

• Customers are responsible for ensuring safe return shipment  

• We are not responsible for items lost during return shipping  

• For products purchased through authorized dealers or retailers, customers should contact the original place of purchase for return and refund requests.

 

If you have any questions, please contact our customer support team at support@samduo.com